Refund & Cancellation Policy

Effective date: 2026-05-29 · Operated by Viprasol Tech Private Limited

1. What you are paying for

Cimpathy offers a free tier and optional one-time paid upgrades — there are no monthly subscriptions and nothing auto-renews. All prices are in Indian Rupees (INR, ₹) and inclusive of applicable taxes:

• Premium — ₹999, a one-time payment for lifetime access to all non-AI features.
• Premium Plus — ₹24,999 one-time for lifetime access including all AI, or ₹9,999 for one year of AI access (does not auto-renew; reverts to Premium when the year ends).

Payments in India are processed securely by Cashfree Payments (UPI, cards, net-banking); international payments are processed by PayPal. We never see or store your full card details.

2. No auto-renewal

All plans are one-time payments. We do not set up any recurring mandate and will never automatically debit you again. The ₹9,999 Premium Plus option grants one year of AI access and then simply ends — it does not renew and you are not charged again; your account keeps lifetime Premium (non-AI) access.

3. Cancelling

Because every plan is a one-time payment, there is no recurring subscription to cancel and no cancellation fees. You can stop using the paid features at any time and you keep the access you have already paid for. Stopping use does not delete your account or data. To delete your account, email help@cimpathy.com with the subject "Delete" from your registered email.

4. Refunds — all sales are final

Cimpathy Premium and Premium Plus are digital services you can access immediately, so all payments are final and non-refundable. By purchasing you acknowledge and agree that:

• We do not provide refunds — full or partial — for change of mind, a decision to stop using the paid features, or for any unused time once paid access has been granted.
• Limited exception — billing errors only. If you were charged in error (for example a duplicate charge, a charge for a plan you did not authorize, or a technical failure where paid access was never delivered), email us within 7 days of the charge and we will investigate. If a genuine billing error is confirmed, we will refund the affected amount to your original payment method. This exception covers verified billing mistakes only — it is not a general or change-of-mind refund.
• Nothing in this policy removes or limits any rights you have that cannot be waived under applicable consumer-protection law.
• Any approved error-refund is processed via Cashfree (India) or PayPal (international) to your original payment method, typically within 5–7 business days (your bank may take longer to post it).

Every payment is one-time — there are no recurring or future charges to worry about. Crisis-safety features and the core free tier are always free and never require payment.

5. Failed or disputed payments

If a payment fails, the upgrade is simply not applied and you are not charged; your free-tier access is unaffected. For any billing dispute, email help@cimpathy.com and we will respond within 2 business days.

6. Contact

Viprasol Tech Private Limited · CIN: U62090HR2025PTC135188 · Registered in Haryana, India · help@cimpathy.com

See also our Terms of Service and Privacy Policy.